Terms and Conditions
Effective Date: December 23, 2025
Welcome to Miss Fluffy. These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our website.
1. Overview
Miss Fluffy is an Egypt-based e-commerce brand offering premium skincare and haircare products. Our website is designed to offer a seamless shopping experience for beauty-conscious customers across Egypt.
Website: www.miss-fluffy.com
Business Type: Online retail (beauty & personal care)
Primary Market: Egypt
2. Eligibility
By using this website, you confirm that:
You are at least 18 years of age
You are legally capable of entering into a binding agreement
You are using the site for personal, non-commercial purposes
All personal information you provide is accurate and complete
3. Product Information
We strive to ensure that all product details, descriptions, prices, and images displayed on the website are accurate and up to date. However:
Colors may vary slightly due to screen differences
Packaging is subject to change without notice
Product availability is not guaranteed and may be limited
We reserve the right to modify or discontinue any product at any time without liability.
4. Orders and Payments
4.1 Order Process
Once you place an order, you will receive an email confirming that we have received your request. This does not constitute order acceptance. An order is considered confirmed when:
Full payment is received and verified
Product availability is confirmed
The order has been processed for dispatch
We reserve the right to cancel any order for reasons including but not limited to: product unavailability, pricing errors, suspected fraud, or incomplete payment.
4.2 Payments
All prices are listed in EGP (Egyptian Pounds) and include 14% VAT. Payments can be made via:
Debit/Credit Cards
Cash on Delivery (if available)
Other approved gateways listed at checkout
We do not store any payment information on our servers.
5. Shipping and Delivery
Miss Fluffy offers nationwide delivery within Egypt.
Orders are typically processed within 1–2 business days
Delivery timeframes vary by city, generally 2–5 business days
Shipping fees are calculated based on your city
Free shipping may apply for orders above a specified amount
We are not responsible for delays caused by courier services, incorrect address entries, or force majeure events.
6. Returns and Refunds
Due to the nature of personal care and cosmetic products, we do not accept returns unless:
The item is damaged upon arrival
You received the wrong product
There is a manufacturing defect
Refunds or replacements will be processed after verifying the issue. Customers must contact us within 48 hours of delivery and provide clear photo proof.
Please refer to our full Refund and Return Policy for details.
7. Product Reviews and Testimonials
By submitting a review or testimonial on our website:
You grant Miss Fluffy the right to use, reproduce, and publish your content
Your review may be edited for clarity, spelling, or format
Only your first name and city will be displayed publicly
We reserve the right to reject or remove any content that is offensive, false, or misleading.
8. Intellectual Property
All content on this website including images, text, graphics, logos, design elements, and code, is the property of Miss Fluffy or its content providers and is protected under intellectual property laws.
You may not:
Reproduce, distribute, or display content from the website
Use our brand name or trademarks without written consent
Copy product descriptions or design elements for commercial use
9. Account and Security
If you create an account on our website:
You are responsible for maintaining the confidentiality of your login credentials
You agree to notify us immediately if you suspect any unauthorized access
We reserve the right to suspend or terminate accounts that violate these terms
10. Promotions and Coupons
Promotions and coupon codes are:
Non-transferable
Subject to expiration
Valid only on eligible products
Limited to one-time use per customer unless stated otherwise
We reserve the right to cancel any promotion or coupon at any time without notice.
11. Limitation of Liability
Miss Fluffy shall not be held liable for:
Any indirect, incidental, or consequential damages resulting from the use of our website or products
Delays or failures in delivery due to third-party logistics or unforeseen circumstances
Allergic reactions or misuse of products not used as directed
Always perform a patch test before using new skincare or haircare products.
12. User Conduct
By using our website, you agree not to:
Violate any applicable laws or regulations
Transmit harmful code, malware, or spam
Attempt to access secure areas of the website without authorization
Post false, defamatory, or offensive content
Violations may result in account suspension, legal action, or reporting to relevant authorities.
13. Privacy Policy
Your use of this website is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal data.
14. Changes to These Terms
We reserve the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes your agreement to the revised terms.
15. Governing Law
These Terms are governed by the laws of the Arab Republic of Egypt. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of Egyptian courts.
16. Contact Information
For questions, feedback, or legal concerns related to these Terms and Conditions, please contact us:
Miss Fluffy
Email: info@miss-fluffy.com
Thank you for choosing Miss Fluffy. We are committed to delivering products and experiences that make you feel confident, cared for, and beautiful every day.