Shipping Policy
Effective Date: December 23, 2025
At Miss Fluffy, we are committed to providing fast, reliable, and transparent shipping across Egypt. This Shipping Policy outlines how we handle order processing, delivery timelines, shipping fees, and related procedures to ensure your experience is smooth and satisfying.
1. Where We Deliver
We currently deliver nationwide across Egypt. Whether you’re in Cairo, Alexandria, Assiut, or the Red Sea area, we’ve got you covered. We work with trusted local couriers to ensure your orders are delivered safely and on time.
2. Order Processing Time
Orders are processed and dispatched from our fulfillment center within 1–2 business days after confirmation and payment.
Orders placed on Fridays or public holidays will be processed the next business day.
During high-demand periods (sales or launches), processing times may be extended by 1–2 days.
You will receive an email or WhatsApp notification once your order has been shipped, including tracking details when applicable.
3. Estimated Delivery Time
Delivery times vary depending on your city:
Cairo, Giza: 1–3 business days
Alexandria, Delta Region: 2–4 business days
Upper Egypt, Sinai, Red Sea, and remote areas: 3–5 business days
Please note that delivery times are estimates and may vary due to courier availability, weather, or unforeseen logistics issues.
4. Shipping Fees
We apply fixed shipping rates based on your city or governorate. Shipping costs are automatically calculated at checkout based on your selected delivery address.
5. Free Shipping
We offer free shipping on all orders over EGP 1000. This promotion applies automatically at checkout once the minimum cart total is met (after discounts and before taxes).
Free shipping is available for all eligible locations in Egypt
Not valid in combination with some promotions or coupons unless otherwise stated
6. Delivery Attempts and Re-delivery
Our courier partners will attempt to contact you before delivery. If delivery fails due to:
Inaccurate address or phone number
No response at the time of delivery
Refusal to accept the package
Your order may be returned to us, and a re-delivery fee may apply.
Please ensure your phone number is reachable and delivery address is complete and accurate.
7. Order Tracking
You will receive a tracking link via email or WhatsApp (where applicable) once your order has been shipped. If you need help tracking your order, feel free to contact our support team anytime.
8. Damaged or Lost Packages
While rare, if your package is damaged, delayed, or lost in transit, please notify us within 48 hours of delivery. We will investigate with the courier and arrange for a replacement or refund if necessary.
Photo evidence may be required for damaged items.
9. Shipping During Sales or Holidays
Please allow extra time for deliveries during sales periods, promotional campaigns, and national holidays. We do our best to meet timelines, but courier delays may occur beyond our control.
10. Questions or Help
If you have questions about your order or delivery, contact our customer support team:
Email: info@miss-fluffy.com
We’re always here to help ensure your shopping experience is smooth and satisfying.
11. Updates to This Policy
Miss Fluffy reserves the right to update this Shipping Policy at any time without prior notice. Any changes will be posted on this page with a revised effective date.